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The role of the customer satisfied in the company
The client generates income and we depend on them. Important person to have a well -organized and constituted company with quality, culture and good image to provide and offer a service or product.
In recent years it has been observed in commerce that companies that offer a product or service must take into account very important words, the customer generates income and we depend on them. In addition to that they must be well organized, they must keep in mind their internal and external client that they are the main file of the company so as not to fall into decline.
All people have ever been customers and what they expect when buying a service or product is that they offer them attention, good treatment, be pleasant and security of what they buy, you have to have empathy and patience of both sides. If organizations know how to treat their internal customers, their internal employees or clients will be happy and satisfied, they will express their joy and transmit it to external clients to the point that they can meet or overcome customer needs.
The challenge of a person who offers a product or service is to reach customer satisfaction on the indicated path, is to know, analyze and understand what the client needs with the final result that the customer returns and becomes a frequent customer. It must also be filled with some qualities that can be manageable any type of client such as patience, empathy, serenity and among others. The organization must also follow a quality management system in the development and process of a product or to have a result as governed by regulations and being clear about quality policy, an organization with the correct satisfaction to the customer.
But to what extent it can be said that the company depends on the client if as observed in the video of Thailand a paradise at risk for the number of tourists who visit it. In that video we do not realize that if we depend on the client since many cities in the world depend on service and tourism but since organizations depend on them their obligation is to protect and promote culture to take care of what gives them a livelihood that is demonstrated by theVideo that the number of tourists who visit the island have deteriorated what for themselves is wonderful and are willing to pay a good price to observe paradise but so that Thailand does not lose a large number of tourist or economy they must organize and planA quality management system that its main objective is the care and recovery of its paradise, also to make an emergency plan given that they do not have it and in case of eventuality would have more lost than thought. Then in relation to the video if they do not handle a Thailand quality management system, it could depend both on the client that one day will come that they will go to decline and to solve and get out of that it cost them a lot.
In conclusion, the client is the most important person of an organization but the same organization must put a limit where they depend on the client but he does not exceed that line and thus the two parties will obtain a mutual benefit without affecting third parties.