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"The Relationship between Total Quality Management and Operational Performance" Main Learning Points The article is an excellent exploration of total quality management (TQM), its elements and how they translate to or affect the performance of organizations. The concept of total quality management, from the article, began in 1980 in Japan and has since gained popularity among many industrialized nations like the United States . From the article, TQM has seven significant components. These components include Leadership, Customer Focus, Management of people, process improvement, utilization of information and analysis, and Quality and Strategic Planning . The research reviewed existing literature on TQM and how various companies have fared after incorporating TQM in the operations of their organization. The available literature indicated that many businesses have had reasonable successes after adopting total quality management. "However, an equally large number of companies have" experienced failure or stagnation even after implementing total quality management . The study then sets out to investigate the level of influence TQM, and its elements have on the performance of an organization. The study comes up with two research questions to help accomplish this task. The first research question is on whether the TQM elements are a valid and reliable measure for the prediction of the performance of an organization . The second and final research question used in the study inquired about which TQM elements have the greatest impact on the performance of an organization. The findings indicate that TQM is indeed a useful tool in influencing the performance of an organization. The
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