Stages in the mediation process in a work context
Mediation is the participation of a third in a dispute, that is, someone outside this, therefore they must judge competently and impartially with the aim of helping. Mediation can serve in many situations and therefore the familiar, school, health, intercultural, criminal, community, penitentiary ..
School mediation applies to disputes that occur in schools. Intervenes between teachers, parents or students.
In the case of work environment disputes, mediation presents alternatives to solve them before being resolved in court.
The role of mediation can be performed by a single person, or by a team of people, which is called co-mediation or collegiate mediation. Co-mediation has several advantages where the effectiveness of solving problems and the variety of points of view stand out. An example would be the cooperative work between a psychologist and a lawyer.
The mediator must be empatical, neutral and patient. It must also be able to dominate verbal and nonverbal communication techniques and know how to handle emotions during the conflict.
Before talking about the stages of mediation, it is importantSome of the participants.
Stages in the mediation process in a work context:
First stage:
Explain to both parties that is mediation and what are their rules. They are also informed of the possible alternatives to solve the conflict so that if they want to continue using mediation they do it because they really want.
Second stage:
The reason for the conflict and the point of view of each participant is valued.
Third stage
This is a negotiation stage in which similar or equal views are sought between both parties or are built if there are no.
Fourth stage
At this stage an agreement is negotiated that must be reviewed by legal advisors and once all are compliant and begins to be complied with.
The stages of mediation in the school context are quite similar:
Finally, we will try to improve the relationship between both parties and so that the resolution of the conflict is not forgotten is written in writing. It would also be explained that it is mediation, it is about creating confidence with both parties and it is requested that both express their feelings and tell the problem from their point of view to feel heard. Once the problem is identified, you have to look for possible solutions and if possible, ask them to value each of them evaluating the advantages and disadvantages.
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