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Scenario 1 According to Shockley-Zalabak (2011), conflicts present the occurrence of frustration in attaining the set goals or addressing an issue of concern for an organization, individual or between small groups. There are many types of conflict based on the source, members involved and the setting where they occur. Therefore, based on the scenario involving Gary, the type of conflict it describes is group-procedural conflict. This is found to arise where interpersonal issues are resulting from the lack of regular performance of the assigned responsibilities. As a result, the group is prone to tension and a total disruption of the cohesion. The counter-production by Gary threatens the success of the group in making the assigned project a success. Based on the work of Shockley-Zalabak (2011), framing and sense-making are some of the key factors used in the identification of conflict. These are usually the contributing factors where a group is involved. Framing describes a projection of the risks and the outcome of the conflict whereas sense-making is the conceptualization of the conflict. Both sense-making and framing contribute to the process of reaching a solution regarding the conflict. Consequently, the team could practice negotiation and bargaining while questioning Gary for his poor performance. Scenario 2 The events describing the scenario points to the causes of conflict and misunderstanding among members of a team or group. In regards to Shockley-Zalabak (2011), the conflict could be an outcome of change with the administration, scarce resources, sophisticated technologies, irrationality, and difficult people. These factors about an employee-leader situation
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