Factors that influence the demand for voice services on Internet
Voice on Internet protocol, also called Voice on IP, Voice IP, Vozip, (VoIP for its acronym in English, Voice Over IP), is a group of resources that make it possible for the voice signal to travel through the Internet using aIP protocol (Internet protocol). This means that the voice signal is sent digital, in data packages, instead of sending it analogically through circuits usable only by conventional telephony such as PSTN networks (acronym of public switched telephone network, switch public network switching).
ADVANTAGES OF USE OF VOIP
VoIP can give us a lot of advantages, among the most important we can highlight the following:
- Integrated data and voice networks: When making the voice ‘Only an IP application’, companies can really build integrated voice and data networks. These integrated networks not only provide quality and reliability, but also allow companies quickly and flexibly to take advantage of new opportunities within the changing world of communications.
- Cost savings: When moving voice traffic for IP networks, companies can reduce or eliminate costs associated with call transport through the switching public telephone network, also voice and data on the same link are transported. Service providers and end users can also save bandwidth through additional capacity investment only when necessary. This is possible by the distributed nature of VOIP and for the reduction of operations expenses.
Open standards and interoperability of various brands
Through the adoption of open standards, companies and service providers can buy multiple suppliers equipment and eliminate their dependence on proprietary solutions.
Other advantages that we can observe in its use are:
- Bandwidth savings and use of intervals between bursts of data making more effective use of expensive channels.
- Integration of services and companies.
- Greater number of applications.
- Ease of incorporating special services.
- Easy to use.
- Simple expansion.
- Extend current network capabilities to new voice, data and video applications.
- Soft migration.
Advantages of VoIP technology for telemarketing companies
In the day -to -day life of telemarketing companies are hundreds and thousands the calls that are made with the aim of making telephone sales to customers. It is a modality of sale that has great success and that is why it is one of the ones that is most widespread in different business sectors (telephony, rest products, home products …) but despite being a mode of sale with great successYou also have to support high operating costs.
Conventional telephone lines cause telemarketing companies to spend huge amounts of money each month for the large number of calls they make. As more economical and intelligent alternative, VoIP technology for telemarketing company has been gaining a lot of weight in recent years.
This call technology through the Internet presents a large multitude of advantages for any foot user, but they also have many advantages for telemarketing companies. If you had to prepare a small list of the most important advantages of this technology for telemarketing companies, they are undoubtedly the following:
- Virtual switchboard
VoIP technology allows telemarketing companies to use a virtual switchboard service. Here we tell you that it is a virtual switchboard and its advantages, since this service allows them to work even without the need to have a physical switchboard.
This is possible because in VoIP technology the configuration of services of a switchboard through cloud storage is admitted. So, for example, the music on hold for customers, call deviations between extensions from different departments and even custom welcome locutions are possible to perform through cloud storage.
The result is a virtual switchboard that is very versatile and that allows employees to even work from home.
- Smaller cost
It is undoubtedly the biggest advantage that a telemarketing company can achieve through VoIP technology. And it is that in this technology the calls are made through the Internet getting important economic savings. A call that is made through IP telephony is cheaper than a call through a conventional telephone line. Calls can be made to all types of devices in a completely normal way and the user who receives the call VE on their screen a normal phone number.
It is especially economical for long -distance calls or between countries, and in some cases they can become free.
- Possibility Identify calls
Another very important advantage for telemarketing companies is that they have the possibility to show in the calls made the phone number they want among those hired with the company that offers the VOIP service. This is especially necessary to improve the call ratio made from centralitas from different countries, and you can choose the call identifier of the country desired on each call.
- Without roaming
On the Internet there are no borders and roaming does not exist in the calls made through VoIP technology. Therefore, the telemarketing company will be able to open new markets or grow in which it is already more economical and with a cost virtually the same as with the calls made within the country.
- Greater flexibility
Calls through VoIP technology can be performed from any point and device in which there is an internet connection. This allows greater mobility to employees and greater flexibility to the company that sees as productivity increases due to the greatest freedom to make calls from any device connected to the Internet. It is possible to make calls from PC to PC, from PC to smartphone and all possible combinations.
- No special facilities
To adopt this technology in a telemarketing company, a great economic disbursement must not be made to change the conventional system for this. You don’t have to buy special equipment or download programs or anything strange. You just have to have a solvent Internet connection, the virtual switchboard software, a microphone, a sound card and speakers.
- Fast transfer
The change of the telephone lines with which a telemarketing company to IP telephony works can be done quickly and easily. And it is that VoIP technology allows the number to be carried and convert it into an IP telephone line for the company’s comfort. In addition, if you have publicities with that number it can be essential. Although in any case you can choose to get new phone numbers.
As can be seen, there are many advantages that VOIP technology can offer to a telemarketing company.
conclusion
It is a set of resources that make it possible for the voice signal to be traveling through the Internet using the IP protocol (Internet protocol). This means that the voice signal is sent digital, in data packages, instead of sending it analogically through circuits usable only by conventional telephony.
Being a technology that travels through the Internet the resources used are lower. Conventional telephony is always a bit more expensive when used for long distance calls
Bibliography
- Anonymous. (June 6, 2018). Collaborates Communications Unified SL. Obtained from https: // gluppi.com/voip-business-of-themarketing/
- Jimenez, e. (January 29, 2014). Obtained from Web Industrial Organization: https: // www.EOI.es/blogs/mtelcon/2014/01/29/que-e-voip/
- Kaaranen, h., Ahtiainen, a., Naghian, s., & Neimi, V. (2001). Umts Networks Architecture, Mobility and Services (First Ed.). Guayaquil: John Willey & Sons, Ltda.
- Santana, a. (2007). Safety considerations in telecommunications networks Vos supports on IP in Cuba. Havana.
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