Customer service Essay Samples and Topic Ideas
customer service An area of opportunity that we have within our service processes is the training of our staff in the area of services offered by the company since the large amount of services we manage whether correspondent, recharges to telephone companies and payments of different services such As of light, water, telephony, cable, plane tickets, bus, among many others, it makes it complicated that when the client seeks to pay a service not so common the cashier in turn has difficulty when making said payment . After explaining the problem analyzes and explains why do this problem have to be met? What are the consequences if a solution strategy is not established? This problem has...
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customer service. This methodology used considers evaluations with a note of 1 to 7 for each item consulted to customers, with all the evaluations to be considered, the percentages of satisfaction, installation and net satisfaction are calculated for each item or questions. Satisfaction is the percentage of respondents that qualify between note 6 and 7 the service experience. Dissatisfaction is the percentage of respondents who qualify with note 4 or less. The notes with results 5 are extracted from the calculation when considered neutral or indifferent. The representation of the results of the satisfaction survey, are observed and analyzed in a general way, by processes and products, with this...
customer service Introduction Today companies worldwide that have work teams for customer service converge in the search for new methods to improve these units. They mostly compete to perfect their strategies associated with this sector, to the point of not sparing efforts to the training of employee staff. In such a way that they participate periodically in motivational actions that promote better attention to customers, considering that the client portfolio is the main asset of all companies. Therefore it is vitally important to define and execute strategies to maintain their loyalty towards your brand, product and/or service. And for this you must inject commitment and encourage staff in...
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Customer service, the client is always right The success of a company depends on having precise information about its customers, knowing and maintain. According to the Ama Association, the customer is the potential or real buyer of the products or services, so also, there are several references in this regard, therefore, we must have the concept of “client” well defined, which is the most important person in the business, we depend on him, it is our main objective, it is the soul of every business. Thus we must know how to differentiate between what we offer and as we offer it, since this depends on our profitability, and for that our product must also have an excellent quality and good cost,...
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customer service delivered with a sense of warmth, friendship, individual pride and spirit of the company". This company its main focus is people. Your customers and employees are the most valuable. Stories like UHLE are not isolated, nor are they part of experience marketing actions. They are the result of an effort to make a client -centered culture. In addition, one of Southwest Airlines' main concerns is that due to its great success in the market, many of the airlines seekbe in constant innovation of strategies to continue being one of the best airlines in the world. (Kotler, 2016, p. 488) points out that "companies must anticipate the price changes of their competitors and prepare...
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Customer service has gone from being merely transactional to being highly relational and vital for the company's prosperity. For this reason, senior management must make a proactive approach from a solid customer service management plan. For this, it is not only crucial to listen and register the needs and desires of customers, but also listen to staff members of the different areas of the organization. The feedback of these two parties will ensure a continuous improvement service to offer the best possible quality possible. Excellent customer service is linked to customer loyalty, so it is important to improve it even more...
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customer service, if a person does not enjoy well -beingSurely it will treat customers in a bad way, it will not efficiently meet their requirements therefore will be someone inefficient. On the other hand, an employee who is happy with what he does, who likes to serve the customer well, respectfully and efficiently, will surely attend to customers. conclusion The creation of a better workplace that provides for employee satisfaction, also includes physical aspects that go beyond accident prevention and occupational disease, factors such as the duration of the day, schedules, work content, work content,its own organization and the area in which it is developed, affect the quality of life of work...
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customer service and comfort, but who is the watershed of this entire industry. The objectives of the companies are often broad, but unfortunately there are times when they do not occur as the company want and that is not because things are doing badly if not many times stand out in the plans. Knowing the company's structures is important because we really know how the organizational part of where we work or consume works. Each area of a company is important because each one manages things of utmost importance and that helps us grow. The story that British Airways has is too interesting and that has remained in one of the best airlines in the world. ...
customer service. Although the main means of customer service of this company is through its website (in the aid section) and social networks, Amazon has an electronic support system that operates during running hours to serve its users. Through 800 810 251 and 900 803 711 you can contact the Amazon Spain customer service for free. In addition, they have a payment number 91 123 04 13 that is also available to solve the doubts and disadvantages of its customers. Within the web platform, there are many mechanisms to receive help from web support for Amazon users. With your online aid you can solve and solve your doubts immediately, you should only fill out a form on the incident that is happening to...
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