Customer service Essay Samples and Topic Ideas
customer service of excellence. It should also be noted that Amazon points to constant innovation and that is why the most advanced technological purchasing system in the world has taken out, where customers enter the premises, take what they need and leave withoutcashier. Everything works through an app with the bank account of the affiliated user and the scan when taking out the counter from the counter. Finally, another scan when leaving the premises with automatic payment to the user bank account. In addition, it is for sale on its web portal, an intelligent electronic device called Alexa, which operates as a voice assistant for home people, and is activated with the user's voice receiving...
Couldn't find the right Customer service essay sample?
Order now with discount!
Customer service experience Physical appearance or attractiveness of the business Customer product and service satisfaction Safety of the customers The environment surrounding the business. Reference Zhou, L., Dai, L., & Zhang, D. (2007). Online shopping acceptance model-A critical survey of consumer factors in online shopping. Journal of Electronic commerce research, 8(1),...
- Words: 550
- Pages: 2
customer service which makes it a threat to Walmart. The second threat is on the healthy lifestyle; customers are now going for healthier products. They leave Walmart's products which are not fit for their health to go to other companies that provide such. (Holbeche, 2011) In conclusion, Walmart has to check on the SWOT analysis well to reduce the threats and while maximizing its opportunities. References Holbeche L. (2011) Aligning Human Resources and Business Strategy, Rutledge Robinson G. D. (2009) Strategic Business Partner: Aligning People Strategies with Business, ReadHowYouWant.com...
customer service and product knowledge Marketing plan ●Recruitment of an experienced team of professionals ●Establishment of a network of suppliers from Japan and America to buy and sell products of high quality, reliability and at a competitive price ●Customer satisfaction with honor, values, and integrity ●Creation of high morel through staff bonus and other monetary rewards schemes e.g. commissions Projections/Traction →To attain and surpass the industry level average profit again within the first three years →100% customer satisfaction measured through referrals repeat customers and surveys →To achieve a respectable net profit within three years Needs Startup seed capital...
Customer Service Student’s Name Course Title Diversity and Customer Service Communication is an essential aspect of our daily lives more specifically in the service industry. However, in some instance, the problem of language barriers arises leading to the breakdown in the process of communicating (Ting-Toomey, & Chung, 2005). . When this happens, it may lead to commotion between the two involved parties. I witnessed this first hand during my summer break vacation to China. After being dropped at the airport by my parents, I had to wait in line like the rest of the passengers to purchase my ticket. Since it was an impromptu trip buying online was not an option at the time. A few minutes...
customer service, stocking, marketing decisions, pricing, and forecasting. Potential Solutions To ensure better results the organization will purchase products that will aid in their inventory tracking capabilities, and the three vital tools include: Electronic Data Interchange (EDI) Universal Product Code (UPC) Virtual shelves Criteria A good system should track inventory through the supply chain process, from production, warehousing, shipping to the retail store. This will ensure better management decisions on the products to purchase and stock. The characteristics required for the best tool include: A flexible and scalable system that will grow with the sales in the business. A system...
customer service improvement is by conducting a customer survey (Mangolive). Therefore, Uber ought to conduct a customer satisfaction survey. The following is a ten-question customer survey for the company. Rating Scale: 1 = Strongly Disagree 2 = Disagree 3 = No Opinion 4 = Agree 5 = Strongly Agree I use Uber services more than 50% of the time. 1 2 3 4 5 Purpose of the question is to find out if the customer uses competitor’s services. If the customer indicated 5, it implies the services are satisfactory. If the customer indicates 1 or 2, it means there is a need to improve quality. Those who rate 3 suggest they might be using competitor’s services number of times. My friends, as...