Employee motivation methods for better customer service
Introduction
Today companies worldwide that have work teams for customer service converge in the search for new methods to improve these units.
They mostly compete to perfect their strategies associated with this sector, to the point of not sparing efforts to the training of employee staff. In such a way that they participate periodically in motivational actions that promote better attention to customers, considering that the client portfolio is the main asset of all companies.
Therefore it is vitally important to define and execute strategies to maintain their loyalty towards your brand, product and/or service. And for this you must inject commitment and encourage staff in such a way that they offer a primiun customer service.
In this sense, a declaration of principles, skills, manners or behaviors associated with your brand and market niche is a priority. In turn, these elements must be present transversely in the values of your organization. In such a way that your employees model and put into practice such attributes when interacting with customers .
It is then proposed that the level of identification that your employees must develop with your company is a task that merits discipline and is your responsibility. At the same time, the collection and selection departments of personnel especially in the process of recruiting new applicants play a fundamental role. Where the most suitable people must be identified to participate in the customer service.
Eight values to be promoted in customer service departments
- 100% positive aptitude in such a way that the best arrangement is always adopted on the stage.
- Infer in the emotionalities of customers positively, that is, to practice a maximum empathy.
- Enable a transparent and sincere orientation that guided the client to completely cover the need and/or requirement.
- Enter into full tune with the client’s approaches, so that they feel understood, heard and treated.
- Maximum integrity, honesty and responsibility for the information provided.
- Indisty of the magnitude of the incidents, the resolution of these harmonically must be promoted at all times.
- Practice human and respectful communication that is completely assertive by mitigating any aggressive aspect in little patient customers.
- Hear and understand each of the approaches generated by customers. For this, the maximum dispersion or lack of control positions should be avoided.
conclusion
In this sense, increasing the desire in workers for offering the best attention to the final consumer is not an easy task. This should be addressed from several action flanks, for example, with frequent motivational workshops. As well as establishing and publishing the results of the measurement of metrics. This in order for the human team for customer service to formally know the points to be improved and attributes to constantly keep into practice.
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