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Electronic Communication Student’s Name Institution Electronic Communication in Business Technology has improved the way people communicate, as it is a fact that forty years ago people would mostly face-to-face, letter, or the rich, would use telephones. In the present, many people connect with one another mainly through mobile phones. In the current society, anyone would look unique if they did not own a mobile phone, and it has provided the easiest way for conveying important messages across the globe. Through the smartphones, communication takes place in various ways, that is, through phone calls, instant messaging, such as SMS, and through social media platforms such as Facebook, WhatsApp, and Twitter. Instant messaging (IM), blogging, podcasts, and email have had significant impacts on internal and external communication in organizations. IM is very popular and a commonly used service for communication through the internet, enabling everyone to communicate through groups or privately (Ramirez et al., 2008). The system is appropriate for internal communication purposes. The users of the service appreciate the convenience and functionality as some of the most beneficial factors that it offers. Instant messaging is one of the channels of virtual communication helps in moments when it is inconvenient to talk in person with someone else. However, IM provides the informal but straightforward face-to-face connection, even though such conversations are usually, short, spontaneous and has many contexts. Zhou (2005) argues that instant messaging supports synchronous communication, whereby the user can do other things as well as communicate at the same time, making
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