Conflict Levels And Their Resolutions

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Conflict levels and their resolutions

Villalobos et al. (2013) define the following conflict levels:

Intrapersonal or intrapsychic: these conflicts occur within the individual itself, and essentially humans have conflicts since they have use of consciousness and chord are also developing new types of conflicts, this will be noticed more when people go through their stage of their stage ofYouth, for which we will find several types of intrapersonal conflicts:

  • CONFOOQUE – Focus Conflict: This happens when human beings have to choose two or more possibilities, the same that will have a positive consequence.
  • Conflict Evasion – Evasion: occurs when the person must choose between two or more possibilities but with negative consequences.
  • CONFACE CONFOOQUE – EVASION: It occurs when something that is desired must be chosen but it has certain negative consequences, the result will have the positive but will also have some negative or that is not satisfied.
  • Interpersonal conflict: These occur when we have conflicts with other people, all this is due to the lack of empathy or a lack of emotional intelligence, where we can find disagreements with respect to objectives or goals that they want to achieve, as well as regarding frontTo feelings.
  • INTRAGUAL CONFLICT: refers to the problems that exist between some and all members of a group, which generates serious consequences to cope with its dynamics and effectiveness to achieve its objectives. This level takes place from an early stage. However, within all this, something positive can be obtained, since with this, with the resolution of the problems can be given.
  • Intergroup conflict: refers to the differences that exist between groups or equipment. Normally it occurs when they face between companies or between companies, these are very tedious and intense for all its members, these conflict levels are characterized by having a tension environment, distrust and lack of commitment to do things. This level of conflict is more complicated, since a large number of people are involved.


Conflict cycle phases

Alzate (2013) describes the following four phases of the conflict:

Phase 1: Attitudes and beliefs

The cycle begins in the way we see the conflict with respect to our beliefs and the attitude we put. Our attitudes and beliefs as very well is known, they develop according to various circumstances of our life as we can mention: the education we receive in our childhood about conflicts. The behavior and attitudes we learned from our parents, friends and teachers. The behavior that the media taught us either on television, movies, radio, press, among others. Our own experiences.

Phase 2: The conflict

In this phase the conflict already happens. Here the conflict is inevitable, and it is a process that goes hand in hand with the social events of human beings, occurs from the smallest things such as children’s fights, until reaching the great conflicts such as theWars between countries worldwide.

Phase 3: The answer

In this phase is where we started responding to the conflict. We can take several response alternatives such as talking about the situation, getting angry, or simply leave the problem there. However, regardless of anywhere, we will react in the same way, this is due to our personal beliefs and attitudes, in such a way that in a certain way, this shows us in such a way that we are every human being.

Phase 4: The result

In the end it will be the same result, this will lead to the reinforcement of the belief that the human being has and in this way the cycle is maintained, which leads us to all people to carry out the same pattern.

Confrontation styles of the conflict

People usually respond with different behaviors towards conflicts, but in a way we have a predominant behavior, this is because we already mention it according to our experiences, beliefs and attitudes acquired throughout our lives.

For which Alzate (2013) defines the following behavior styles:

Competition – Confrontation

Usually the human being has competitive behavior, so he always seeks to meet their own interests and needs before putting those of others if it merits to achieve their objectives. People see conflicts as a matter of loss, where they believe that one person is right and the other is wrong and are motivated to prove who is right.


This type of behavior is identified by the indifference that people give to the conflict. This does not refer to the fact that there is no conflict but that people take it as something that does not deserve to be paid, this remains so for a time until it can be seen differently. In this type of coping, the concern for the result of the conflict can have very low. This can happen either because it is the costs very high and therefore people decide to abandon the problem. Another form of avoidance is the denial of the conflict or problem, this is something very common that people do today.


In this type of behavior, accommodation is a tactic in which the importance of personal relationships is very high and the result of the problem is low. This means that when we want the other party to be happy, he feels satisfied, satisfied, as long as the relationship with that person is not affected and ends, regardless of the results.


In this type of behavior the person does not stop worrying about their interests but also leaves aside the interests of the other party. This is deduced as the parties reach an agreement, in which none losing, they agree to reach a midpoint, where each one yields a little to achieve equality.


In this behavior, personal relationships are important as well as the results yearned by the parties. Since together they want to achieve the best possible result, jointly strengthening their relationship and the objectives set. Here the parties have an open mentality, where they see the conflict as something natural, and is not worried about seeking guilty, and focuses on finding a solution that is favorable for all parties involved.


  • Alzate Sáez de Heredia, R. (April 2013). Complutense University of Madrid. Obtained from https: // mediations
  • Villalobos Molina, to., Gamez, e., Acuña, f., Fog, r., & Gonzalez, R. (April 2013). Blog . Obtained from http: //

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