Customer service Essay Samples and Topic Ideas
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customer service. The same applies to the positions of a lawyer and auditor. In restaurants sometimes, managers have to make up their minds as to how they would rate the servers. Customer reviews are sometimes biased, and therefore, the manager would personally have to intervene and give their opinion about the server in question. Objective methods of employee evaluation yield accurate results because they are mostly statistical, and numbers do not lie. However, these methods have a limit for they do not work perfectly in every environment. In some instances, therefore, they may be combined with subjective methods for a truly accurate assessment. Work Cited Parry, Emma, and S. Tyson. Managing...
customer service system would incorporate computerized responses to standard and previously asked questions to redirect focus on new and urgent queries. Pull systems, and Kanban methodology can be introduced whereby customer processes signal the supplying operations through scheduling to begin producing a particular product when it is needed. Quick changeover could be incorporated into the system to minimize the amount of time required to transition a machine thus reducing batch size. This methodology reduces the setup time and makes production more flexible and responsive to customer demands (Modi & Thakkar, 2014). Information System Adaptation There are two possible methods of adopting lean...
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customer service, and ultimately lead to poor product quality. However, small businesses such as partnerships, sole proprietorship, and small companies are known for the few managers; poor management can have a substantial effect on the bottom line of the business (Longenecker, petty, Palich & Hoy, 2017). Diversification is instrumental in aiding the organization to communicate well. Diversification organizes teams, and helps them to know what they need. A diversified team must have a well-rounded understanding of the goals of the organization, and benchmarks that have been set for the employees. The concepts of good management practices and diversification will be important to me in the...
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Customer service is the major driver of competition in the segment because the firm deals with the customer directly. Mail order is the third segment. Players in the segment concentrate on filling prescriptions for patients who require access to larger doses on a regular basis. Pricing is the major driver of competition in this segment. Since a patient requires large doses, he or she will need to spend a lot of money, and this will make him or her price sensitive. Pharmacy services segment is the last segment. Players in the segment provide prescription drugs for different programs by the government, like the federal Medicare program. They also provide drugs for health insurers and large...
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CUSTOMER SERVICE CONCEPT PROPOSAL Introduction Customer satisfaction is the priority where the current customer service system is not addressing the issues raised by the customers at Rays Motors Company. The department has also identified a system known as vector customer service concept, which will fit in the firm and help to handle customers efficiently. Clients are unique, and the firm is determined to serve all customers through the innovative and affordable system. Therefore, the department is requesting the management to consider the new customer service system that will fit in the modern world and take the organization to another high level. Rays Motors is one of the prominent motorbike...
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customer service is on standby 24-hours a day to attend to all our client’s complaints. In case of any problems with the cars, feel free to contact us through the email addresses and the phone numbers provided on both our brochures and receipts. The cars sold to you, Toyota Highlander, are some of the newest models on the market today. These cars have generated positive feedback in terms of customer reviews about their quality. The manufacturing company has assured us of their reliability and durability to suit all the customer needs. Therefore, we are confident that you will be satisfied with the decision of opting for these cars knowing that they are worth your investment. Finally, our...
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customer service. The company will improve the customer service by integrating its merchandising, marketing, and fulfillment operations together. Through the fulfillment operations and outbound and inbound transportation, the firm will be able to deliver the customer pledges by ensuring that the shipment is conveyed and delivered on time and in required state to the clients (Clesi 1). The reverse logistics will also be executed to guarantee between customer service and support. Accordingly, the company will offer the return services to its customers to allow them to bring back the unwanted products for refund or replacement. Another logistics goal for the company will be the increased sales and...
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Customer service centers in the hospital to assist those affected by this breach. Prevention is cheaper than damage control, and the hospital is very concerned about the final cost of governmental fines and litigation that could take years to resolve. Every hospital entity must apply diligence to keep breaches from happening, but it is the human element, that causes most of the damage. Up to date policies and procedures can prevent the data breach from happening. Prevention The administration should have taken steps to have the data encrypted before the tapes leave the hospital. The use of additional armed security to ride along with the driver to ensure proper protocol is crucial. Each member of...
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customer service, and the necessity of administrating a new shipment so that it can replace the stolen shipment. The indirect charge associated with product loss can be five times greater than the cost associated with the direct product loss. There are some ways through which the risk of product loss during transportation can be minimized; these includes improving the use of GPS to monitor and track down a stolen vehicle and secondly, improvement of the depot security. Product contamination and damage When handling goods, there is a high risk that those goods could be damaged, this will then translate to the loss of value by these goods. When goods lose value, they are either thrown away or marked...