Importance of Customer Service Essay Samples and Topic Ideas

services include CVS Pharmacy, Humana, and WellCare. Companies offering average customer service include United Health and Cigna. Features that are to be considered in the selection include a good work ethic, being detail oriented, easy accessibility through any form of communication, responsiveness, problem solving and professionalism. The stated factors are some of the key aspects of providing excellent customer service to consumers. The better performing companies can quickly solve problems, easily accessed, and are very professional while average companies may not effectively offer such services. The most important National Quality Strategy priority for a customer is “Promoting the most...