Values needed by people who work in customer service
Customer service is the link between the supplier and the people to buy or use their products or services;It is what a company does to be able to satisfy through a set of actions
These actions imply several elements;It is not based particularly at the moment that a client makes an acquisition, but what happens before, during and after obtaining an article or the use of a benefit
Customer service values
- Amiability
Have friendly staff, who answers positively to any uncertainty and suggestions that may arise, since this will generate confidence from the client to the staff
- Willingness to help
It is based on personnel who make customers feel that you will be as much as possible to solve their inconveniences because it is very important to establish positive and solid link
- Empathy
Having empathy is essential because it allows us to understand the feelings and emotions of the client, know what they need and seek and thus help them with our products and services.
- Understanding and patience
This value is essential in order to understand and tolerate the demands and treatment by the client, we have to keep the position in the face of any difficulty
- Memory
The client feels special if we remember his special name if he is a recurring client this will speak well of us as workers and also as people
- Good communicator
This is transcendental to be able to transmit our solutions clearly and precisely, if we do not understand this, this will be unfavorable when wanting to transmit the information
- Positive attitude
It is the communication of positive messages towards the client, if we do not have the solution we do not have to say, "I do not know", we have to say, "let me see how I can help you", so the client will be able to feel how you do whatpossible to help you.
Bibliography
- Cacciavillani, m. (April 29, 2020). Comparison. Obtained from https: // blog.comparison.com/: https: // blog.comparison.com/Values-Servicio-Al-Client/
- Espino, x., & Martinez, A. (2014). Customer Service. Obtained from https: // www.academy.Edu/: https: // www.academy.EDU/13428844/monograph_client
- Ries, a., & Trout, J. (December 2019). Leo Design Institute. Obtained from http: // www.Leo.Edu.PE/: http: // www.Leo.Edu.PE/WP-CONTENTE/UPLOADS/2019/12/Positioning-La-Batalla-Por-Su-mente-3.PDF
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