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The resolution of conflicts and policies in organizations
At present, labor conflict management has fallen under the responsibility of the ministries or secretaries of labor or other government institutions, these conflicts being treated by government officials who work in labor administration, however, labor administrations except certain exceptions, have been delayed in reducing their dependence on judicial resolutions as a means of conflict resolution and nowobjective to help institutions in strengthening and revitalization of their conflict resolution systems.
Conflicts are defined as the position between two or more forces that produces an uncomfortable work environment, this arises when two forces perceive their goals, values or facts are mutually excluded, that is, they are incompatible or can follow individually when today the need to choose betweenincompatible options and resolutions that cannot end has said conflict.
Organizational policies is the orientation or guideline that must be disclosed, understood and complied with by all members of the organization, it contemplates the norms and responsibilities of each of the areas of the organization. Policies are guides that guide us to take action;They are general and indispensable guidelines to observe in decision making, about some problem that is repeated several times within a company. In this sense, policies are general execution criteria that complement the achievement of the mission, vision and objectives that facilitate the implementation of the strategies, policies must be dictated and followed from the highest hierarchical levels to the lowest of the company.
In order to determine how to take a satisfactory solution to a conflict within an organizational policy, the problem must be taken from where the problem can be born, and that agreements can be reached and that the opponents are raised to face each of them, without trying to affect the performance of other workers and take them into account so that the work environment is not affected within the organization or company, be as prudent as possible and give it the best and adequate attention to seek a dynamic solution, try to align and give a viable exit to these differences.
The solution of a conflict must be given step by step, to reach a long -term or lasting solution, it must be taken into account that having the needs to all employees very difficult, therefore it can be given that at the end of a conflictThinking that everything is already solved, another is presented on the one hand due to lack of roads of the first conflict resolution that was launched for the resolution of organizational conflicts and policies.
When a conflict occurs, one should never think that it will be won or what benefit will be acquired, on the contrary it is due in a prompt way and with the indispensable knowledge, with the majority of the departments that form the organizations orcompany which can be key at the time of decision making and thus reach an end that everyone expects the resolution of the conflict with organizational policies implemented by companies are the purpose of not starting a conflict originates within it.
Leaders from every organization must make work plans and mechanisms must be created to know what decision to make in front of these situation, they must carry out group activities, taking into account all personnel without any discrimination of any kind of any kind may Some member who forms the organization, a comfortable work environment must be felt but also feels that it is part of the company and thus improve performance but it is not easy to say that the employer has to feel member of his company if Do not create policies in which they are part of and that are part of it to solve workers’ conflicts in this way ends the internal problems of the organizations, because most conflict is given by the personal problems of the work as one of the stimuli action plans for employees, who can feel like and see the change From time to time from their work activities they do daily.
The issue of integration and approach and interest of all the organization’s personnel does not depend only on the managers the high controls, it also depends on the heads of the different areas that make up companies, since these activities can be carried out by thedepartments, thus demonstrating to the employees of the degree of importance that the organization gives to each one.
The ways as a conflict should be faced must be more viable more concentrated in the worker since his prompt solution depends on this, since the conflicts are resolved alone, the two parties have to intervene and if they have to ask for help from third parties you canDo to get to an understanding and thus be able to take an active part in your solution, express feelings, ask for favors, act promptly, know how to listen to the advice they give us, know how to understand the people who are guiding us by a prompt solution,and let us help.
Due to all these situations that can be presented within any organization, employees can reach the point of not wanting to work again for another day and absent without just cause to their job, generating losses to the company and forcing themTo take more drastic measures such as the hours that do not work that are not remunerated, the layoffs, employees that can be affected in terms of their health, manifestations can be presented where the machinery and teams of the entity are sabotage, eliminate or manipulate theinternal information that they handle and have developed in the working time and even making the good name of the company and the workers who are still there.
The situations of well -managed conflicts bring many advantages first improves teamwork, it raises the self – esteem of each of the workers, the relationships between the employee and the worker are solidified. Conflicts cannot be neglected since they can be positive or negative, if they are positive they serve to improve it, they can provide new ideas alongside to make better decisions and also make the necessary changes for the same company, study alternativesfor the improvement of the operation of the organization.
These types of situations make employees make decisions that improve both their working and personal life, since having exceeded the inconvenience presented, it is possible to reach a better work environment clarifying from every point of view the teamwork or together, reachingRanked all errors. In the event that a prompt solution to these conflicts is not given, it will carry a greater problem for the organization, it is there where the need for a generated conflict intensifies must be given in an urgent way without delays otherwise, actions will be representednegative for both employees and all members to be part of the institution.
In the management generated by conflicts, the tone of voice in which we go to others is vital, since an lack of control in your emotions can aggravate the problem even more the attitude that most helps to face conflicts is to prepare before theirIllustrious appearance, it is good that there are differences in organizations, the best way to deal with conflicts is:
- Recognizing that it exists.
- Define the conflict (problem).
- Recognize that I am co -responsible.
- Explicitly declare the will to overcome it.
- Tolerance with the other party (see and value your point of view).
- Design solution alternatives and be open to innovations.
- Choose a solution in which we both win.
- Commit to this solution.
Learning to handle conflicts is the most important part of maturity and management of organizations.
To conclude it can be said that conflicts within an organization are given by different points by one or more parts within it, as leaders we must take into account the opinions and suggestions given by each of the parties, and comply with the policies organizationsIn order to be able to resolve a conflict taking into account the opinions of groups external to these conflicts, being valid for a soon improvement of the work environment within the organization.
That we must take into account to be able to solve a conflict we have to go from organizational policies since they are very indispensable for both the good management of an understanding and to give a solution to a conflict originated within the company which to make theclimate or work environment is disastrous and the solution of said conflict must be immediate.
You must agree on the ideas of all employees, just as they are in every right to give their opinions or point of view since they are the ones who develop in each area and make their approaches referring to discussion issuesfor which the conflict originated. Employees are obliged to listen and complyto impose in an unpleasant way if not making them account that compliance is finally to create a satisfactory work environment so that they can work labor.
At the time of negotiation, all parties will sit and discuss and discuss the sets established by which the conflict was presented, everyone will negotiate and propose their views to get or try to find the solution in the most viable wayand thus culminated the problem by which this conflict began.