Interpersonal communication in companies
Introduction.
Communication has become one of the most important directive skills. More and more organizations encourage the training of their managers in communication skills, both interpersonal and institutional. Having managers who know how to communicate in a correct way is essential for the organization to transmit its brand internally and externally.
Many professionals in this sector consider that, in the coming years, the key to ensuring that managers have good relations with employees will not consist so much the dissemination of information, but rather in the construction of stable communicative relationships. And this implies a greater communicative effort by the manager, as well as a greater professionalization of the internal communication department.
The Internal Communication Department encourages the training of the manager in interpersonal communication skills. In many organizations, professional employee profiles are very different from each other, which hinders interpersonal communication. Thus, for example, the medical director of a hospital may be complicated to interact with the computer officer or with the accounting director.
Developing.
Our most valuable capital is the employee, in this company there are no workers, but people, all our business revolves around the people. These are some of the phrases that are present in the institutional communication of miles of companies worldwide. All of them highlight the employee’s role as the architect of the added value that the options offer to their customers.
However, are companies that have decided that this is so, or is it the context that has forced them? While it is true that the particular case of each of them should be analyzed, it can be affirmed that the evolution of an industrial society to a knowledge society in which the consumer has more and more contact with the companies and where they focusIn the intangible aspects to differentiate itself, it has caused the "company" to take a background, and that the "person" becomes the true protagonist of the organization. This new reality makes the employee one of the protagonists of brand creation.
The communication process
In short, the communication process is when in it a person contacts another through a message:
In his rhetoric, Aristotle indicates that within communication there are at least three key elements: the one who speaks, what he tries to say and he listens to. Also that the objective of the communicator is to persuade the other, adjusting the messages and thoughts to the person or people to whom the communication is addressed
Very simple, we can say that in an act of communication there are at least four basic and essential components: an issuer, a channel, a message and a receiver. We understand by issuer the person who initiates the communication process and, therefore, it is also the one who ends it. An issuer can be a person or several, that is, an organized set of people, such as a company, an association or a union.
The message is the set of information or content that you want to transmit. The channel is the means by which the message is sent from the issuer to the receiver. It is not the same to communicate in person than to do it by phone or mail.
And the receiver is the recipient of the message sent by the sender. We want it or not, we become receptors by desire of the issuer. To communicate, the issuer must have an objective or purpose that may be to inform, entertain, correct, convince or persuade. For this purpose you must encode your idea in signs and choose a mode of transmission, such as oral or written language, in the various languages, the Morse, El Braille, the signals of circulation, those of smoke, the musical language, etc. All of them are examples of different codes.
As we said, the message can be transmitted by different channels, until it reaches the receiving person, who decodes and reacts by issuing an answer.
Barriers and communication obstacles
80% of our day are dedicated to communicating, and we spend three quarters of that time in a face -to -face communication. However, in general, that communication we maintain is usually very deficient. It is estimated that in each act of communication we lose average 50% of the information, and may even become greater.
The loss of communication efficiency occurs because between a sender and a receiver there are, permanently, a large number of filters. We visualize the filters as a kind of strainer or network that is filtering and distorting the information between two people. They are filters, for example, tiredness, opinion and perception we have about the receiver, fear, concerns, etc.
conclusion.
There are filters both in the sender and the receiver, on the channel and in the message. The famous exercise of the chain message is known, in which an issuer transmits a message that is transmitted to different interlocutors and is perceptible how it deteriorates successively until it reaches the last receiver.
And if this occurs in an exercise that makes us so funny, reality usually overcome fiction and reproduces in our lives almost every day, although we do not usually be aware of it, unless the consequences are very striking.
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