Consumer protection in current trade
Due to the current situation that has been faced during these months, electronic commerce has established itself as the main means for the acquisition of products and services. Consumers have opted, due to the limitations presented, to a greater extent to electronic commerce. The collapse of numbers feeding chains such as Alcampo or El Corte Inglés, has been notorious, due to the excess and low preparation of companies for such demand volume.
Virtual trade is visited by millions of daily people, they seek to meet their needs by acquiring all types of products and services. This sector has evolved considerably, the Amazon platform, for example, that in the beginning they were dedicated to the sale of books online while today is dedicated to distributing all kinds of products, assimilating to a large warehouse within reach ofAny user or consumer through a smartphone or computer. The evolution of this sector is due to the great benefits it generates, the enormous attraction of commercial brands and, especially, the consolidation of the Internet as a market within reach of anyone.
One of the offices offered by the entrepreneur to the customer is the personalized contact for each user, this allows to reduce the transport costs to a physical point of sale considerably, also seeks;Time savings and distance communication directly with consumers. This produces an important advantage for the entrepreneur that in most cases offers a price reduction with respect to the purchase in an establishment.
It is necessary to highlight, therefore, some situations considered dangerous for consumers who use this type of platforms, since sometimes;They can be victims of computer crimes, faults of conformity or damage to the goods received;either because of the insecurity generated by the uncertainty of the market, the lack of regulation or, on some particular aspects of sales. As mentioned above, it is of great need to deepen consumer protection;And thus, analyze the legislation that regulates this type of sectors, trying to provide them with a regulation at the level of which a physical establishment can possess. In short, it is still the relationship between entrepreneur and constantly evolution, both for business volumes and transactions and users.
Electronic commerce is a continuous growth that, probably in the near future, is as common as shopping for physical establishments. Even so, many consumers are reluctant to use this new and fast format. Therefore, we will try to analyze the possible guarantees that the legislation provides for consumers in hiring via the Internet.
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